--- title: "FAQ's" description: "Have questions about your stay at Estrela da Luz? Find all the answers (FAQs) about our resort in Praia da Luz, Algarve, here. Plan everything!" keywords: "Frequently Asked Questions, FAQ Estrela da Luz, Luz Resort Information, Check-in Times, Algarve Hotel Services, Resort Rules, All About Estrela da Luz, Vacation Planning, Stay Questions, Useful Information, CDB Resorts" url: https://estreladaluz-hotel.guestcentric.net/en/frequently-asked-questions language: en is_homepage: false hotel: Estrela da Luz city: Lagos country: Portugal phone: "+ 351 282 771 200" email: info@estreladaluz.com --- - [en](/en/frequently-asked-questions) - [fr](/fr/questions-frequemment-posees) - [de](/de/haufig-gestellte-fragen) - [pt](/perguntas-frequentes) - [es](/es/preguntas-frecuentes) [Hotel Logo](/en/) [Visit Website](//www.baiadaluz.com) [Visit Website](//www.estreladaluz.com) [Visit Website](//www.jardimdameiapraia.com) [Visit Website](//www.cdbresorts.com) - [Accommodation](/en/accommodation) - [Special Offers](/en/special-offers) - [Restaurants](/en/restaurants) - [Gallery](/en/gallery) - [Location](/en/location) - [Contacts](/en/contacts) - [Health & Beauty](/en/health-beauty) - [Long Term Stays](/en/long-term-stays) ![Image texture](../cdbresorts_hotel_3_bin/c1-detail.png) # FAQ's #### Access and transport **Is it possible to get to the hotel by public transport?** Yes. There is a daily bus service to our Resort from Lagos. **Where can I park my car?** We have a covered parking space, as well as outdoor parking, both free of charge. **I have an electric car - where can I charge it?** The nearest location is in the city of Lagos at a hypermarket or gas station. **Where can I rent a bike during my stay?** You can rent it through reception. --- #### Hotel services and facilities **Does the hotel have an elevator?** Yes, all buildings. **What time is breakfast?** from 8:00 am to 10:30 am. **Is breakfast buffet?** Yes. **Does the hotel have a restaurant? What are the opening hours?** Yes, Chicca and Calabaza restaurants. Chicca Restaurant: Restaurant service from Sunday to Friday from 5:00 pm to 10:30 pm Closed from December 1st to February 28th Calabaza Restaurant: Daily breakfast service, from 8:00 am to 11:00 am Closed from December 1st to February 28th **Is there a café or bar at the hotel? What are the opening hours?** Yes, the Gazebo bar. Gazebo Bar: Bar and snacks service, daily from 12:00 pm to 6:00 pm Closed from October 15th to May 15th **What are the hotel pool opening times?** 8:00 am to 7:00 pm. **Is there a children's pool at the hotel?** Yes. **Does the hotel have Wellness & Spa?** Yes **Does the hotel have a gym?** Yes, open from 7:30 AM to 9:00 PM. **Does the hotel have laundry service?** Yes. **Is it possible to request an iron to use in the room?** All properties have an iron. **Does the hotel help with booking tours, restaurants, transportation, sports activities, etc.?** Yes. **Can I rent a car through the hotel?** Yes. **Does the hotel organize transfer services?** Yes. **Does the hotel provide babysitting services?** Yes, at an extra cost. **Does the hotel have a wake-up service?** Yes. **Is it possible to send a package to the hotel?** Yes, as long as you inform us in advance. --- #### Rooms **Can I have an extra bed in my room?** Yes, upon request and extra payment. **What is the room cleaning policy?** For stays of 7 days, you will have two cleanings. **Does the hotel have cribs available?** Yes, upon request and extra payment. --- #### General policies **What credit cards does the hotel accept?** ATM, Master Card and Visa. **Are taxes included in the room price?** Yes. **What time is check-in? What time is check-out?** Check-in from 4:00 pm and check-out until 10:00 am. **Is it possible to do early check-in or late check-out?** Yes, subject to availability. **Do you have an area to store guests' luggage?** Yes. **What is the hotel's policy regarding children?** We are a family resort. **Is smoking allowed in the hotel?** **What is the policy regarding e-cigarettes?** Smoking is not permitted on the properties. **Are pets allowed?** No. **Is the hotel's wifi free?** Yes. **What should I do if I forget something in my room or hotel?** Contact by email. **Who should I send my feedback about my stay to?** Fill out our questionnaire and/or write on the Tripadvisor page. --- [CDB Resortes](//www.cdbresorts.com//) [Baía da Luz](//www.baiadaluz.com/) [Estrela da Luz](//www.estreladaluz.com/) [Jardim da Meia Praia](//www.jardimdameiapraia.com/) ##### Get in touch. Address [Rua Manuel Augusto Alves Catarino - Praia da Luz, Lagos](//maps.google.com?q=Rua+Manuel+Augusto+Alves+Catarino%0A-+Praia+da+Luz,Lagos,8600-136) Email [info@estreladaluz.com](mailto:info@estreladaluz.com) Stay updated: [Subscribe to our Newsletter](/en/subscribe-newsletter) Phone [+ 351 282 771 200 Call to the national landline network](tel:+351282771200) [![Powered by GuestCentric — Hotel Website & Booking Technology](https://static.guestcentric.net/cdn/wsbdev/wsbdev_bin/powered-gc.svg)](https://www.guestcentric.com/) --- ## Estrela da Luz **Address:** Rua Manuel Augusto Alves Catarino - Praia da Luz, Lagos, 8600-136, Portugal **Phone:** + 351 282 771 200 **Reservations:** +351 282 771 201 **Group / Events:** +351 282 771 201 **Email:** [info@estreladaluz.com](mailto:info@estreladaluz.com)